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Early access · Italy

AI voice assistant for Italian businesses

Never lose an English-speaking customer again.

Parla Inglese speaks naturally with your international customers in English, follows your business rules, and gives your team the outcome in Italian.

Request early accessSee how it works

For hotels, restaurants, holiday rentals and tourism businesses in Italy.

Product preview — example conversation
Active call
International guestInbound call · English
  1. Caller“Hi, do you have a table for four tonight at eight?”
  2. Parla IngleseAI assistant“Of course. May I have your name and a contact number?”
  3. Caller“It’s John: +44 7700 900461.”

Riepilogo per il team

Richiesta
Tavolo per 4 persone
Orario
Oggi, 20:00
Cliente
John
Telefono
+44 7700 900461
Lingua
Inglese

Stato Richiesta raccolta

Interactive product preview

From an English call to an Italian outcome.

Pick a scenario. These are scripted examples that show how a call is designed to flow — not recordings of real customers.

1The call

  1. Caller“Hi, we’re arriving after 10 PM. Will reception still be open?”
  2. Parla IngleseAI assistant“I can help. Let me check the hotel’s late check-in information.”
  3. Parla IngleseAI assistant“Reception is staffed until 10 PM. After that you can use self check-in, and the team will text you the door code. What name is the booking under?”
  4. Caller“Sarah Collins. Thank you!”

2Business information used

Written by the business, in Italian.

  • Reception aperta dalle 7:00 alle 22:00.Reception open 7:00 to 22:00.
  • Dopo le 22:00: self check-in, codice porta inviato via SMS dallo staff.After 22:00: self check-in, door code sent by text by staff.
  • Chiedere sempre il nome della prenotazione.Always ask for the booking name.

3Summary for staff

Riepilogo per il team

Ospite in arrivo dopo le 22:00. Ha richiesto informazioni sul check-in tardivo.

Prenotazione
Sarah Collins
Arrivo
Oggi, dopo le 22:00
Risposta data
Self check-in, codice via SMS
Prossima azione
Inviare il codice porta

Stato Informazioni fornite

In English Guest arriving after 22:00. Asked about late check-in.

  1. Understanding the request
  2. Checking business information
  3. Writing the Italian summary

Scripted example. Names and numbers are fictional.

The problem

One language gap can cost you the whole conversation.

More and more of the people calling Italian businesses are international customers: tourists, guests, people who have just landed.

But having someone who speaks confident English on every shift, at every hour, is not realistic for most small businesses.

When the phone rings, the customer should still be understood.

Today

  1. English-speaking caller“Hi, do you have a room for this Friday?”
  2. Employee unsure or unavailable“Sorry… one moment, please…”
  3. Missed enquiryThe caller hangs up and books somewhere else.

With Parla Inglese

  1. English-speaking caller“Hi, do you have a room for this Friday?”
  2. Natural conversation in EnglishQuestions answered and details collected, within your rules.
  3. Italian outcome for your staff“Richiesta camera doppia per venerdì. Richiamare il cliente.”

Your business speaks Italian. Your customers don’t have to.

How it works

Four steps. No new language to learn.

English for your customers. Italian for your team. Parla Inglese sits in between.

  1. Your lineParla Inglese

    No English speaker free

    Connect

    Parla Inglese is designed to work alongside your existing phone line and customer channels — for example, answering when no English speaker is free.

  2. Note per l’assistente

    • Orari 12–15 · 19–23
    • Tavoli conferma sempre lo staff
    • Mai promettere sconti

    Teach it your business

    Opening hours, FAQs, policies, services and procedures. Plus anything it should never promise.

  3. “Can we bring our dog on Saturday?”

    Customers speak English

    Callers talk naturally, the way they would to a person. No rigid menus, no “press 1 for English”.

  4. Riepilogo

    Tavolo per 2, sabato 13:00. Chiede se può portare il cane.

    Prossima azione: confermare

    Your team gets the outcome in Italian

    The request, the key details and the next action, in a short, structured summary.

Use cases

Built for the calls you already get.

Routine conversations that matter to the business, and that are easy to lose when nobody on shift speaks English.

  • Hotels & hospitality

    Guest questions, arrival times, reservation enquiries and special requests, handled in English.

    Caller · EN

    “Is breakfast included? And could we check in a bit earlier?”

    Team · IT

    Domanda su colazione (inclusa) e check-in anticipato. Check-in anticipato da confermare all’ospite.

    • Arrival & check-in
    • Reservation enquiries
    • Guest requests

  • Restaurants

    Table requests, opening hours, basic menu questions and messages for the staff.

    Caller · EN

    “Are you open on Monday evening? We’d like a table for six.”

    Team · IT

    Richiesta tavolo per 6 persone, lunedì sera. Cliente informato sugli orari.

    • Table requests
    • Opening hours
    • Menu questions

  • Holiday rentals & property managers

    Arrival questions, check-in instructions, property questions, maintenance messages and callback requests.

    Caller · EN

    “Hi, the Wi-Fi in the apartment isn’t working.”

    Team · IT

    Wi-Fi non funzionante in appartamento. Ospite da richiamare.

    • Check-in instructions
    • Maintenance messages
    • Callback requests

  • Tourism & local services

    Tour enquiries, booking requests, pick-up details and new leads, captured even when nobody on the team speaks English.

    Caller · EN

    “Is there still space for two on tomorrow’s boat tour?”

    Team · IT

    Richiesta 2 posti per il giro in barca di domani. Recapito raccolto.

    • Tour enquiries
    • Lead capture
    • Message taking

Capabilities

What Parla Inglese is being built to do.

Planned capabilities for the first version. Focused on routine customer calls, done properly.

  1. Natural English conversations

    Callers speak freely, interrupt and rephrase. No scripts, no keypad menus.

  2. Business-specific knowledge

    Answers from the information and instructions each business provides, not from guesses.

  3. Intent understanding

    Recognises whether the caller is asking a question, making a request, leaving a message or needs a person.

  4. Structured information capture

    Names, phone numbers, dates, times, party sizes and requests, collected and read back.

  5. Italian staff summaries

    Every call becomes a short outcome your team can read in seconds.

  6. Human handoff

    When a request needs a person, it tells the caller and passes it to your staff.

  7. Context-aware conversations

    Keeps track of what was said earlier in the call, instead of acting like a rigid phone menu.

Technology

Claude at the reasoning layer.

Parla Inglese is being designed around the Claude API as the reasoning layer behind each customer interaction.

After speech is transcribed, Claude interprets intent, reasons over the business’s knowledge and instructions, determines what information is still needed, and helps create the structured Italian handoff for staff.

Planned architecture of a Parla Inglese call

  1. Caller

    • English conversation

  2. Voice layer

    • Speech input
    • Speech output

  3. Reasoning layer

    Claude

    • Intent
    • Context
    • Reasoning
    • Business instructions
    • Tool decisions

  4. Business layer

    • Knowledge
    • Rules
    • Permitted workflows
    • Human escalation

  5. Italian team

    • Summary
    • Request
    • Next action

Translation is the easy part. The hard part is judgement: what does this caller need, what does this business allow, what is still missing, and when should a person step in? That is the work we are giving to Claude.

What Claude is responsible for

  • Interpreting the caller’s intent
  • Reasoning over the business’s information
  • Following business-specific instructions and policies
  • Deciding when more information is needed
  • Deciding when a request should go to a person
  • Keeping context across a natural conversation
  • Turning the call into structured information
  • Writing concise Italian summaries for staff
Illustrative structured handoff
{
  "intent": "reservation_request",
  "caller_language": "en",
  "details": {
    "party_size": 4,
    "date": "today",
    "time": "20:00",
    "name": "John",
    "phone": "+44 7700 900461"
  },
  "rule_applied": "tables_confirmed_by_staff",
  "needs_human": false,
  "next_action": "confirm_by_sms",
  "summary_it": "Richiesta prenotazione: 4 persone, oggi ore 20:00."
}
The kind of output each call is designed to produce. Example data.

We’re building Parla Inglese with Claude at the center of the conversation and reasoning workflow.

Claude is a product of Anthropic. Parla Inglese is an independent project and is not affiliated with, or endorsed by, Anthropic.

Control & trust

AI where it helps. Humans where they matter.

An assistant that answers on behalf of your business has to behave like part of it. These principles are part of the design from day one.

How a call is designed to open
AI assistant

“Hi, thanks for calling. I’m the hotel’s AI assistant. I can help you in English, and I’ll pass anything important on to the team.”

  • Clear AI disclosure

    Callers are told they are speaking with an AI assistant. It never pretends to be a person.

  • Your rules

    It works from the information and operating instructions your business provides, and stays within them.

  • Human escalation

    If a call falls outside its scope or needs a person, the request goes back to your staff.

  • Defined scope

    Built for routine business communication. Not for emergencies, and not for legal, medical or financial advice.

Parla Inglese is designed for businesses and their adult customers. It is not intended for use by anyone under 18.

Early access 2026

Built for the businesses tourists actually call.

Parla Inglese is a bootstrapped, early-stage startup founded in 2026.

We’re building the first version for Italian businesses that regularly serve international customers but cannot always have an English-speaking employee available.

We’re developing the MVP now and opening conversations with businesses interested in early access.

Talk to ushello@parlainglese.xyz

Where we are

  1. In progressBuilding the MVPVoice layer, Claude reasoning, business rules and Italian summaries.
  2. OpenEarly-access conversationsWith Italian businesses that receive English-speaking calls.
  3. NextFirst test deploymentsWith early-access businesses, before any commercial launch.

FAQ

Questions, answered plainly.

Something else? hello@parlainglese.xyz

An AI voice receptionist for Italian businesses. It answers English-speaking callers in natural English, follows your business’s information and rules, and sends your team the outcome in Italian.

Italian businesses that regularly hear from English-speaking customers: hotels, restaurants, holiday rentals and property managers, tourism businesses and local services.

No. The assistant handles the conversation in English. Your team reads the summary in Italian and takes it from there.

No. A translation app repeats words in another language. Parla Inglese works out what the caller needs, answers using your business information, collects the details and tells your team what to do next.

Yes. Callers are told at the start of the call that they are speaking with an AI assistant. That is a core design principle, not a setting.

It doesn’t guess. It tells the caller that it will pass the question to the team, collects their details, and sends your staff a summary so someone can follow up.

Yes. You provide opening hours, FAQs, policies, services, procedures and instructions, and you can write them in Italian. The assistant uses them to answer and to decide what it can and cannot do.

It is designed to work alongside your existing number, for example by answering calls that would otherwise go unanswered or when no English speaker is free. The exact setup will be defined with each early-access business.

Pricing has not been set yet. We will define it together with early-access businesses, based on how the product is actually used.

Parla Inglese is currently in early development and preparing its first MVP. Businesses interested in testing the product can contact the team for early access at hello@parlainglese.xyz.

Your next international customer should be understood.

We’re opening early conversations with Italian businesses that regularly receive English-speaking customers.

Request early access

Or write to us directly at hello@parlainglese.xyz